Warranty

Warranty Coverage:

At Credenz Sports, we stand by the quality and durability of our products. We are pleased to offer a lifetime limited warranty on all products purchased from our website. This warranty covers any defects in materials and workmanship under normal use.

Warranty Period:

The warranty is valid for the lifetime of the original purchaser from the date of purchase. To be eligible for warranty service, you must have proof of purchase, such as an order confirmation or receipt.

Warranty Claims:

If you believe your product has a defect covered by our warranty, please follow these steps to initiate a warranty claim:

  1. Contact Customer Support: Get in touch with our customer support team at [provide contact details] to report the issue and request a Return Merchandise Authorization (RMA) number.

  2. Return the Product: Once you have received the RMA number, securely package the product and return it to us. Please include a copy of your proof of purchase, a description of the defect, and the RMA number.

  3. Inspection and Repair/Replacement: Our team will inspect the product to verify the defect. If the defect is confirmed and falls within the warranty coverage, we will either repair the product or replace it with a new or equivalent product.

Exclusions:

Please note that our warranty does not cover:

  • Normal wear and tear.
  • Damage caused by accidents, misuse, or negligence.
  • Unauthorized modifications or repairs.
  • Products not purchased from our official website or authorized retailers.
  • Products for which proof of purchase is not provided.
  • Any indirect, consequential, or incidental damages.